Services

The Application Support Service enables effective and efficient management of incidents and requests regarding applications within the company's information system, adopting the ITIL processes and guidelines, one of the most widely used Service Management frameworks in the world.
The Service provides a single point of contact for every user, whether internal or external to the company, fostering better communication and faster resolution of incidents, leading to an increase in Customer Satisfaction. Furthermore, it allows for a reduction in the overall costs of application maintenance by relieving development resources of a significant workload, reallocating them to higher-value-added activities. Thanks to the skills and years of experience, our consultants are capable of conducting an analysis of the Incident Management process and providing the client with a shared protocol of management procedures aligned with the industry's best practices.

We optimize processes within specific business areas—Procurement, IT, Finance, HR, CRM, and others—using state-of-the-art BPO solutions. We provide consulting and operational tools to accompany the client in achieving their business objectives.
Thanks to the Venicecom team's certified ITIL skills, we optimize the technological Service Desk to promptly respond to the needs of companies and their customers.

We support organizations in their digital transition by analyzing the tools already in use, defining improvement objectives, and proposing the most suitable technological solutions. The method underlying the consultancy offered is an original combination of the most consolidated international standards in process analysis, continuous improvement techniques, and change management. Starting from assessing the organization's digital maturity, Venicecom develops a personalized, effective, and sustainable Digital Transformation Plan.

We support organizations in adopting specific best practices and the best software technologies to guarantee reliability in terms of: quality, health and safety at work, environmental sustainability, gender equality, and other management systems developed based on international standards. We offer the guarantee of achieving high standards of safety and reliability by improving process effectiveness and compliance with regulations, supported by obtaining appropriate certifications to attest to this. A service to safeguard the management's work, the image, and the reputation of organizations.

External Support for Bids, Tenders, and Contracts is an Auxiliary Procurement Service designed for Public Administration and Local Government.
We offer Contracting Authorities comprehensive external support in public procurement and contractual matters, highly competent, swift, and practical.
Our team of Consultants, spread across the national territory, boasts extensive and in-depth legal-administrative expertise and experience: we are capable of handling every type of procedure and every phase of work as an outsourcing service.