When it comes to business, you also need the skills and experience of the people in charge of it and running it, in addition to the actual technical record of the services and products you offer.
To make a metaphor, think of a Ferrari driven by a newly graduated driver. Regardless of the power of the vehicle, the result would not be the same as a Formula 1 driver!
The same thing applies to businesses. If the people who work there are willing to train and make their skills available, their growth will be directly proportional to that of the enterprise.
That is why our employees in the IT Service Management world are ITIL-qualified individuals who hold other certifications in proprietary platforms such as BMC Remedy.
ITIL – Information Technology Infrastructural Library – is the most widely used ITSM approach in the world and allows us to align IT services with the needs of different businesses. This is thanks to a series of publications that provide guidance on the delivery of quality IT services and the processes and means necessary for an organization to support them.
We have been active in the IT world for more than 20 years, including providing IT Service Management services on some of the most popular platforms in the market, and our colleagues hold the BMC Remedy Developer certification and the BMC Certified Professional title.
The skills that colleagues have acquired to perform their work to the best of their ability are:
- Knowledge of BMC Remedy and its relationship to BMC applications;
- The creation of custom objects using Developer Studio;
- The setting of object permissions.
The journey has been challenging and the result of their efforts has had a more than positive impact on the projects implemented for Clients.
Briefly? Business growth means not only improving the product, but also improving those who work with the product on a daily basis to ensure greater benefits for all Customers.
Contact us and learn more about our ITSM solutions! Write us at firstname.lastname@example.org or call us at 041 2525 811.